Investa

Seamless onboarding experience for first time investor

Seamless onboarding experience for first time investor

Seamless onboarding experience for first time investor

The number of new investors is increasing as people are aware of investing in order to expand their wealth and secure their financial future. With the surge in this trend, those new investors are encountering numerous pain points as they embark on their investment journeys.

The number of new investors is increasing as people are aware of investing in order to expand their wealth and secure their financial future. With the surge in this trend, those new investors are encountering numerous pain points as they embark on their investment journeys.

The number of new investors is increasing as people are aware of investing in order to expand their wealth and secure their financial future. With the surge in this trend, those new investors are encountering numerous pain points as they embark on their investment journeys.

Category

UI/UX Fintech Investment

Responsibility

UI/UX Design, User Research Prototyping, Usability Testing Illustration

Tools

Figma, Marvel, Miro, Google Spreadsheet & Meet

Date

January 2021

App Preview
App Preview
App Preview

PROJECT BACKGROUND

PROJECT BACKGROUND

PROJECT BACKGROUND

Starting an Investment Journey isn't Easy for Some People

Starting an Investment Journey isn't Easy for Some People

Starting an Investment Journey isn't Easy for Some People

During my interviews with five respondents, it became evident that the majority of them were new investors who had recently embarked on their investment journeys. They expressed a lack of knowledge on proper investment techniques, uncertainty about selecting suitable investment products, and confusion regarding how much they should allocate for investments in order to attain their financial goals.

Investor Problems
Investor Problems
Investor Problems

DESIGN PROCESS

DESIGN PROCESS

DESIGN PROCESS

It Started with Understanding the People Behavior

It Started with Understanding the People Behavior

It Started with Understanding the People Behavior

I've interviewed some people to find some insights regarding the problems that might be occurred when they start their investment journey. Based on the finding from this interview, I explored some design concept that hypothetically can solve the issues. Then, validate this hypothesis through usability testing to several participants.

Problem Synthesize
Problem Synthesize
Problem Synthesize

DESIGN OUTPUT

DESIGN OUTPUT

Encourage People to Start Investing Through Social Proof

Encourage People to Start Investing Through Social Proof

Encourage People to Start Investing Through Social Proof

Social proof, in the form of real-life examples, not only highlights the benefits of investing but also instills confidence in newcomers, encouraging them to embark on their investment journey with optimism and determination.

Onboarding Page
Onboarding Page
Onboarding Page

Guiding People to Define Their Investment Strategies

Guiding People to Define Their Investment Strategies

Guiding People to Define Their Investment Strategies

Guiding individuals in shaping their investment strategies involves helping them assess their financial objectives, risk tolerance, and time horizon. By considering these crucial factors, individuals can craft tailored plans that align with their long-term goals, ensuring a more secure and fulfilling financial future.

Risk Profile Assessment
Risk Profile Assessment
Risk Profile Assessment

Bitesize Explanation to Understand the Mutual Fund Products

Bitesize Explanation to Understand the Mutual Fund Products

Bitesize Explanation to Understand the Mutual Fund Products

By breaking down intricate details into accessible insights, individuals can make more informed decisions about investing in mutual funds, empowering them to navigate the investment landscape with confidence.

Mutual Fund Onboarding
Mutual Fund Onboarding
Mutual Fund Onboarding

Results and Takeaways

Results and Takeaways

Results and Takeaways

The usability test findings revealed that the design has proven to be useful for the users in achieving their financial goals and making informed decisions when it comes to selecting appropriate investment assets. Completing this project has taught me to understand design experimentation. I've come to realize that design is often born from our own assumptions, and it's crucial to validate each of these assumptions through thorough research. This process enables us to clarify the effectiveness of our design choices and determine whether they resonate well with our intended audience.

📌 Disclaimer: this project is an exploration project to improve my research and design thinking process. At first, it was designed to solve my own pain point when starting my investment journey.

External Link

External Link

External Link

This case study has been published in an online webinar, held by @ux.luky, @dadimdum and @productexperienceid.

Need more detail?

This article is just an overview of a design project case study. In case you're craving for more details or there's something you want to discuss, please contact me :)

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Easy social digital payment for daily life

Easy social digital payment for daily life